At holiganbet, your privacy matters. This policy explains what personal information we collect from Filipino players, how we use it, who we share it with, and what rights you have over your own data. Please read it carefully before creating an account or using any part of the platform.
Last updated: 2025. This policy applies to all players accessing holiganbet from the Philippines.
A clear breakdown of the personal data holiganbet gathers and why each type is needed.
When you create an account on holiganbet, we collect your full legal name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We also collect a username and password that you choose during registration, which are used to secure access to your account. Providing accurate registration details is a condition of using the platform, and any false information may result in account suspension. You are responsible for keeping your registration details up to date through your account settings at any time.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your preferred payment method, account or wallet details, and transaction history. We do not store full card numbers or sensitive authentication data on our servers — this information is handled directly by our regulated payment processing partners using industry-standard encryption. Transaction records are retained as required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. If you use an e-wallet or bank transfer service, we may receive confirmation details from that provider to verify that a payment has been completed. All payment data is treated with the highest level of confidentiality and is never used for any purpose beyond processing your transactions.
We automatically collect data about how you use the platform, including the pages you visit, the bets you place, the games you access, session duration, and the features you interact with. This activity data helps us understand how players use holiganbet so we can improve the experience, identify technical issues, and personalise content where appropriate. We also collect device information such as your browser type, operating system, screen resolution, and IP address to ensure the platform functions correctly on your device. Log data including access times and error reports is retained for security monitoring and fraud prevention purposes. None of this activity data is sold to advertisers or used to build profiles for third-party marketing.
As part of our identity verification process, we may ask you to submit copies of government-issued identification such as a Philippine passport, driver's licence, or national ID card. We may also request proof of address documents such as a recent utility bill or bank statement, and in some cases proof of the source of funds used for deposits. These documents are collected solely for the purpose of complying with our legal obligations under Philippine anti-money laundering regulations and responsible gaming requirements. Verification documents are stored securely and access is restricted to authorised personnel only. Once verification is complete and the retention period required by law has passed, documents are securely deleted in accordance with our data retention schedule.
When you contact our support team through any available channel, we collect and retain the content of your messages, the nature of your enquiry, and any information you provide to help resolve your issue. This includes records of any complaints, disputes, or feedback you submit through the platform. Communication records are kept to ensure continuity of service, to train our support team, and to maintain an accurate history of any issues that have been raised and resolved. We may also use anonymised feedback to improve our platform and support processes. Your communication data is never shared with third parties for marketing purposes and is only accessed by staff who need it to assist you.
Holiganbet uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and ensure the platform performs reliably on your device. Essential cookies are required for the platform to function and cannot be disabled. We may also use analytics cookies to understand how players navigate the site so we can make improvements over time. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some features. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform.
We only use your data for legitimate purposes directly related to operating the platform and serving you as a player.
Your personal data is used to create and manage your account, process deposits and withdrawals in Philippine pesos, settle bets, apply responsible gaming tools, and provide customer support. Without this data, we would not be able to deliver the core services that make up the holiganbet platform. We also use your data to send you important account notifications such as transaction confirmations, security alerts, and updates to these policies. These communications are service-related and are not marketing messages — you cannot opt out of them while your account remains active. All data processing for platform operations is carried out on the basis of contractual necessity, meaning it is required to fulfil our agreement with you as a registered player.
We are required by Philippine law and our operating licence conditions to collect, retain, and in some cases share certain player data with regulatory authorities, law enforcement agencies, and financial intelligence units. This includes identity verification records, transaction histories, and responsible gaming assessments. We will always comply with valid legal requests for data disclosure, and where permitted by law we will notify you if your data has been requested by a third party. Data shared for regulatory purposes is limited strictly to what is required and is not used for any commercial purpose. Our legal compliance obligations take precedence over any individual data deletion request where retention is mandated by applicable regulations.
We work with a limited number of trusted third-party service providers who help us operate the platform, including payment processors, identity verification services, and technical infrastructure providers. These partners are only given access to the personal data they need to perform their specific function, and they are contractually required to handle your data securely and in accordance with applicable privacy laws. We do not sell your personal data to any third party, and we do not share it with advertisers, data brokers, or any organisation that would use it for purposes unrelated to your use of holiganbet. All third-party providers are assessed for their data security practices before we engage them, and we review these arrangements regularly. If a provider relationship ends, we ensure that your data is either returned to us or securely deleted by the provider.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where we are not legally required to retain it. You may also ask us to restrict how we process your data in certain circumstances, or to provide you with a copy of your data in a portable format. To exercise any of these rights, please contact us through the support channels described on the FAQ page. We will respond to all data rights requests within a reasonable timeframe and will explain clearly if any part of your request cannot be fulfilled due to legal retention obligations. There is no charge for making a data rights request.
Technical and organisational safeguards we have in place to protect your information at all times.
All data transmitted between your device and the holiganbet platform is protected using industry-standard TLS encryption, which prevents unauthorised interception of your personal and financial information. Sensitive data stored on our servers, including identity documents and payment records, is encrypted at rest using strong encryption protocols. Our encryption standards are reviewed and updated regularly to keep pace with evolving security best practices. Even in the unlikely event of a data breach, encrypted data cannot be read without the corresponding decryption keys, which are stored separately and securely. We apply the same encryption standards to all data regardless of whether it is actively in use or archived for compliance purposes.
Access to player personal data within our organisation is restricted on a strict need-to-know basis, meaning only staff members whose role requires access to specific data are permitted to view it. All internal access is logged and monitored, and access privileges are reviewed regularly to ensure they remain appropriate. Staff who handle personal data receive training on data protection obligations and the consequences of mishandling sensitive information. Administrative access to our systems requires multi-factor authentication, and all access attempts are recorded in a secure audit log. Any suspected unauthorised access by internal or external parties is investigated immediately and reported to the relevant authorities where required by law.
We use automated monitoring systems to detect unusual account activity, suspicious login attempts, and patterns that may indicate fraud or money laundering. When our systems flag a potential issue, the relevant account may be temporarily restricted while an investigation is carried out. Data collected for fraud prevention purposes is retained for as long as necessary to complete the investigation and meet our regulatory reporting obligations. We share fraud-related data with payment processors and regulatory bodies where required, but only to the extent necessary to prevent or investigate financial crime. Players who believe their account has been accessed without their authorisation should report this immediately through the FAQ page so we can take prompt action.
This privacy policy may be updated from time to time to reflect changes in our data practices, new legal requirements, or improvements to the platform. When we make material changes, we will notify registered players by email or through a prominent notice on the site before the changes take effect. The date at the top of this page will always reflect when the policy was last revised, so you can check back at any time to see the current version. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. If you have questions about any aspect of this policy, the FAQ page is the best place to start, and our support team is available to help clarify anything that is unclear.
Your data is protected, your rights are respected, and your experience is built for Filipino players. Register your account today or visit the FAQ if you still have questions about how we handle your information.